Videos have become a popular and effective tool in the realm of customer support, revolutionizing the way businesses interact with their customers. These engaging and visually appealing assets have significantly enhanced the customer experience and streamlined problem-solving processes. According to recent statistics, incorporating videos in customer support has yielded remarkable results. Research shows that 80% of customers prefer watching a video over reading a traditional text-based solution. This preference is driven by the fact that videos offer a more immersive and comprehensive way of understanding complex topics or troubleshooting steps in video support. Table Of Contents: Emergence of videos in…
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