ISP could not resolve hostname: Issue Tutorial

Error message- ISP could not resolve the hostname. Try another internet connection.

Cause– Either the Internet provider of viewer has conflicts with our Amazon CDN. Or the Issue is sometimes seen in Chinese browsers due to Chinese encoding settings in browsers. 

Solution –

  1. If you are from the Chinese language region, kindly contact us. We are working on releasing a solution for this issue. For other users, follow below –
  2. Try changing the ISP provider if possible.
  3. Try using a different compatible browser (If using chrome in desktop/android then try using firefox or edge, and vice versa. On IOS only Safari is the recommended browser, but Chrome can be tried in case of this issue). User should also try in incognito mode of browser. 
  4. If the above two solutions don’t work and you are also not from the Chinese language region, please contact us on support@vdocipher.com.

  

 

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